We stand behind the quality of our bags, luggage and accessories with a Limited Lifetime Warranty. We guarantee that every Jack Stillman item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorised Jack Stillman retailer and subject to applicable laws.
This warranty applies to bags and accessories made after October 2022. Jack Stillman products purchases after October 2018 will still be covered with our limited 10 year warranty.
We will cover issues related to faulty materials or workmanship including postage up to 6 months from the day you receive your item. Repairs for breakages after this time may require return postage costs at the customer's expense.
If you would like to submit a warranty claim, please contact us at email@example.com.